Residential Subscription Terms

Residential subscription plans require a minimum two-month commitment. When you start a subscription you agree to a minimum term of two monthly billing cycles.

A 25% discount applies to the base subscription price for your first month only. The discount does not apply to add-ons unless an add-on specifically displays its own discount.

From Month 2 onwards, the standard monthly subscription price applies. This price continues monthly until the subscription is cancelled in accordance with the Cancellation Policy.

Your subscription continues automatically on a monthly basis after the minimum two-month commitment. It keeps renewing monthly until you cancel it as set out in the Cancellation Policy.

After the minimum two-month commitment, you may cancel your subscription by contacting us before your next monthly billing date. Cancellation requests received after the billing date will apply to the following cycle.

Plans are based on scheduled visits per month: Bronze includes two visits per month, Silver includes three visits per month, and Gold includes four visits per month. Visit days are scheduled by agreement and remain subject to availability.

Customers must provide safe and reasonable access to the property at the scheduled time. If the cleaner cannot access the property, a missed-access fee may apply.

Subscription pricing is designed for homes requiring regular maintenance cleaning. If the first visit or any visit requires substantially more time due to buildup, neglect, or the selected property condition being inaccurate, additional charges may apply. Any additional charge will be discussed with the customer before extra work continues.

Add-on services such as carpet cleaning, window cleaning, machine floor scrubbing and deep cleaning are charged separately. One-time add-ons are charged once; recurring add-ons are charged at their scheduled frequency. Add-ons are not included in the 25% first-month discount unless they display their own discount.

Monthly subscription fees are billed in advance for each billing cycle. Add-ons are charged at the time they are scheduled or completed.

Unused or missed visits do not automatically roll into the following month. If you need to cancel or reschedule a visit, please provide at least 24 hours' notice.

Preferred days and times are requests and remain subject to availability. Visits may be rescheduled by agreement, including where a visit falls on a public holiday.

Inclusions are completed within the allocated labour time. The exact scope may vary depending on the property's size, layout and condition. Large homes and unusually complex properties may require an individual quote. Additional time or work outside the package inclusions must be approved and charged separately.