Cancellation and Rescheduling Policy

Residential subscriptions require a minimum two-month commitment. Cancellation of the subscription before the end of the minimum term is not available except where required by law.

After the minimum two-month commitment, you may cancel your subscription at any time by contacting us before your next monthly billing date. Cancellation requests received after the billing date will apply to the following billing cycle.

To cancel or reschedule an individual visit, please provide at least 24 hours' notice. This allows us to reallocate the scheduled time.

Cancellations made with less than 24 hours' notice may incur a fee equal to 50% of the affected visit.

If the cleaner cannot access the property at the scheduled time, a missed-access fee may apply. Please ensure safe and reasonable access is provided.

Unused or missed visits do not automatically roll into the following month. Please contact us to reschedule where possible.

Visits scheduled on a public holiday may be rescheduled by agreement. We will contact you to arrange an alternative time.

You may request a change to your plan, home size, property condition or add-ons at any time. Changes take effect from the next billing cycle unless agreed otherwise, and may affect the monthly price.

To cancel your subscription or a visit, contact HACCP Facility Services on 0479 164 859 or ricardo@haccpfacilityservices.com.au. Please include your name and preferred contact details so we can confirm the cancellation.