Privacy Policy

When you submit an enquiry or booking, we collect the details you provide, such as your name, phone number, email address, suburb, property details and any messages or notes you include.

We use your information to respond to enquiries, prepare quotes, schedule and deliver cleaning services, and communicate with you about your booking or subscription. We may also use contact details to send service-related updates.

We do not sell your personal information. We may share your details with our cleaning staff and service partners only where necessary to deliver the services you have requested, and only to the extent required.

Your information is stored securely and retained for as long as needed to provide services and meet our record-keeping obligations. Access is restricted to authorised personnel.

Our website may use standard analytics to understand how visitors use the site. This information is aggregated and does not identify you personally.

You may request access to, or correction of, the personal information we hold about you. You can also ask us to update your contact details or stop sending you communications.

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work to protect your information using appropriate measures.

If you have any questions about this Privacy Policy or how we handle your information, please contact HACCP Facility Services on 0479 164 859 or ricardo@haccpfacilityservices.com.au.